Shipping & Returns policy
Orders are processed pending item availability and payment verification.
ShopHoiPolloi.com will contact you via email if there are any issues with your order..
We usually deliver within 6 to 12 working days of placing of the order. Delivery time for specific items is listed in the item page. For orders with multiple items and different delivery times, the longest delivery time applies.
All our prices are inclusive of taxes so you do not have to worry about any extra cost.
Orders of Rs. 900.00 and above are shipped free of charge. Shipping cost of Rs. 90.00 applies to orders of below Rs. 900.00.
We want you to be completely satisfied with your ShopHoiPolloi.com order, thus we will accept your return of product in original condition with all tags attached within 9 days of receipt of your order. Your refund will be in the same form as the original purchase. Please note that shipping and handling charges are non-refundable. All items marked FINAL SALE cannot be exchanged or returned at any time.
Making a Return
1. Mark the items on the invoice that you wish to return and include the appropriate return code to help us serve you better in the future. Include the invoice with your shipment.
2. Securely pack and seal the return merchandise in an appropriate shipping box.
- Too big
- Too small
- Item not as depicted
- Item was damaged/defective
- Changed mind
- Item arrived late
- Dissatisfied with quality
- Incorrect item sent
- Other. Please specify: _____________.
3. Returns should be sent to the following address:
To: The Returns Desk
Urban Exports Pvt. Ltd.
C - 9, Sector 88
Noida - 201305, UP
Upon receipt of returned goods, ShopHoiPolloi.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
All refunds to credit or debit cards will take approximately 21 days after acceptance of returns.
At this time, ShopHoiPolloi.com can only exchange size of an item but cannot automatically process exchange of items. To exchange size of an item, please return the item along with the invoice mentioning the size that you want it to be exchanged for.